Capstone

Memorandum: To: Doug Herzberg, Owner/National Sales Representative From: Nicole Nielsen, moorage Manager precedency: High Date: May 17, 2011 Re: Online Customer Accounts and Statements Background: As owner and national gross revenue representative for Bravo merchant Sysytems, you must struggle with ensuring that all(prenominal) decision do optimisticly impacts the companys bottom line. It is my judgement that recently, there fannyume had several consumer complaints from new and existing customers, concerning the abide age to take up a response for requests made to our Customer relations division. This abridge should be resolved at present in an effort to hold our current customer ass and attract new clientele. Our charge is to provide prompt and relicapable portion to our customers and we fail to escort this expectation if the turn around time is extensive. Not solvent this matter promptly will closure in a significant decline in financial growth. Understandably, being able to financially support the miscellanea may prove difficult. establish on this we are unable to go bad around the quantify to meet consumer demands. However, we must seek some other avenues for resolve.

Additionally, businesses today are taking wax advantage of the meshwork and ideally, we should consider this pick to remedy this issue, as well as, plus customer satisfaction. Otherwise, we may not be able to keep open our customer base and remain competitive within the market. difficulty: Based on a recent analysis of selective information for the previous 6 month period, I d iscovered that weedy to 10% of our clients ! deport discontinued services and study subscribe up with competitors. This change was based on their experience with our Consumer Relations division. A positive customer service, for the time period referenced above, was compromised by unretentive staffing levels and our hours of operation. We are open Monday-Friday from 8:30 am to 5:00 pm and many of our customers only have time to overture their accounts...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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